Cancellation & Refund Policy
How To Cancel Your Subscription
Cancel your subscription by sending an email our customer support team via email at help@thebridgecenter.net
& Cancellations
Billing Cycles: Subscriptions are billed in advance on a recurring basis—monthly or annually, depending on your plan.
Auto-Renewal: Your subscription does not renew automatically at the end of each billing cycle. If your want to continue your subscription, you need to renew it. Contact help@thebridgecenter.net
Price Changes: We may change subscription prices and will notify you in advance. New prices take effect in your next billing cycle. Continuing to use the service after a price change means you accept the new price. If you disagree with a price change, you can cancel before it takes effect.
Payment Information: We do not directly store your payment details. Payment information is securely stored in Stripe. We are not able to see or change your card details. You may update your payment details in your account settings as needed.
Program Refund Policy
At The Bridge Center of Transformation, we stand behind the quality and value of our training and digital products. Our goal is to help you make real transformation, not just collect more “shelf help.”
30-Day Action-Taker Guarantee
We offer a 30-day refund policy on eligible digital products,under the following conditions:
Eligibility Requirements
To be eligible for a refund, you must demonstrate that you made a genuine effort to implement the material. This includes:
1. Completing the core training content
2. Using the provided resources and tools, if any
Refund Request Process
If, after taking these steps, you still don’t feel the product delivered value:
1. Email our support team at help@thebridgecenter.net
2. Include proof of action (e.g. completed worksheets, screenshots of suggested activities, videos of qi gong practices)
3. Submit your request within 30 calendar days of your original purchase
What’s Not Covered
1. Refunds are not available for customers who did not engage with the material or made no attempt to implement the practices
2. Refunds will not be granted for reasons unrelated to product performance (e.g. “I changed my mind” or “I don’t have time”)
3. We do not offer partial refunds or extensions beyond the 30-day window
How Refunds Are Issued
Approved refunds are processed to the original payment method within 5–10 business days
You will receive a confirmation email once your refund is issued
This policy is designed to protect both our customers and the integrity of our programs. We believe that if you follow the frameworks, you’ll get results and we’re confident enough to guarantee it.
If you have any questions, reach out to us at help@thebridgecenter.net
Conditions for a refund
1. Refunds are only available within 30-days of signing up for any courses as outlined above.
2. Refund requests must be made within 30 days of the first payment.
3. Refunds will be issued to the original payment method used during the purchase.
4. Processing fees (charged by Stripe) will apply to the refund amount.
Fees and Payments
Payment Requirement: You must pay for each product you use, as per the pricing shown to you.
Payment Processors: We use Stripe to handle payments. Their terms and privacy policies also apply.
Billing Method: Charges are made through the payment method used to purchase or subscribe to the purchased program.
Currency: All fees are in Euros. You’re responsible for any currency conversion or foreign exchange fees.
Delinquent Payments
Payment Failure Notice:
If we can’t process your payment, we’ll notify you promptly.
Suspension:
If fees remain unpaid 14 days after our notice, we may suspend or revoke your access.
Access is reinstated upon payment of outstanding fees plus the next billing cycle’s fees.
Termination:
If fees are unpaid 30 days after our notice, we may terminate your access.
Reinstatement requires payment of outstanding fees plus the next billing cycle’s fees.
Service Impact:
We’re not liable for any issues arising from suspension or termination.
Your Responsibility:
You agree to handle any disputes with your customers resulting from suspension or termination.
You indemnify us against any claims related to such disputes.